Frequently Asked Questions
Where is Designa located?
DesigNA is a brand owned by the company Double Strand Ltd which is based in the Northeast of England at Park House Station Road, Lanchester, Durham, England, DH7 0EX.Â
Does designa have any retail stores?
Currently, DesigNA does not have retail stores. To be notified if this changes kindly sign up for our newsletter.Â
Why was designa created?
The inspiration of DesigNA came from the loving feeling we get when a gift is given to us with true meaning behind it. Not because it was trendy or held a high price but because the thought and individuality of it gave a beautiful meaning. As we grow up finding the right gift for someone becomes harder and harder and so DesigNA solves this issue by offering the most unique and without a doubt most cherishable gift one can offer. Â
What does my DesigNA jewellery come with?
Your DesigNA jewellery will come in a high-quality necklace box which will have inside the necklace piece hosting your very own DNA, as a small document giving you some info about our jewellery. Â
Is the DesigNA jewellery safe for the skin?
All our jewellery is safe for the skin (does not contain nickel), furthermore as the resin we use will be cured when delivered this is also safe. Â
Can I get my Jewellery wet?
Yes, all our jewellery is waterproof, including the resin which holds your DNA. For further info on how to care for your jewellery kindly refer to our jewellery care page. Â
What is the jewellery made of?
Our chains are made up of 925 silver sterling which is the most popular metal to use for jewellery and our pendants are made of rhodium-plated sterling silver and some pendants also have clear cubic zirconia stones. Furthermore, all our products have the highest quality epoxy resin in each pendant. Â
How long does it take to restock an item?
When one of our products is out of stock, we will aim to have it restocked within 14 days. To stay up to date with any restocking please sign up to our newsletter. Â
How should i store my Jewellery?
Please refer to our jewellery care page. (link)Â
Where does DesigNA deliver to?
Currently, DesigNA only delivers around the UK, but we do plan on delivering outside of the UK soon, to stay updated kindly sign up to our newsletter. Â
How do I track my order?
For help tracking your order please email sales@mydeisgna.co.uk and provide your name and order number. Â
What is the estimated delivery/ turn around?
Once receiving your saliva sample (this will count as day 0) we aim to have your sample processed and piece made within 7 working days (working days meaning Mon – Friday, 9 am –5 am)Â
What will the jewellery order contain?
Once your jewellery has been made, we will send your jewellery in a beautiful jewellery box containing your jewellery and also inside there will be a small information sheet explaining a little bit about us and the jewellery we have made for you. Â
Refund and cancellation policy
Once your jewellery has been made, we do not issue any refunds as the piece has been tailored especially to you. If you place an order and immediately wish to cancel, contact our team and we will be able to issue a refund. However, if we have already sent out the saliva testing kit then we do not generally issue refunds, as our service to you has started. However, we may grant a partial refund (which is solely at the discretion of the Management) if we have not yet started the laboratory work. Â
How long can a refund take?
When issuing a refund this can take up to 7 working days to be processed Â
Can I return items?
No orders can be returned as they all will have unique DNA inside and so no returns are possible.Â
How do I use the saliva collection kit?
Inside the sampling kit which you will receive after placing your order, you will have all the details as to how to take it and send your sample back to us. Â
A few tips before sampling:Â
Please ensure you have not had anything to eat or drink at least 1 hour before taking your sample. Â
Signing the consent form by the person who is taking the sample is compulsory.Â
Where do I send the saliva sampling kit once I've collected the sample?
The saliva sampling kit should be sent to the return address.Â
 That address being:Â
Park House Station Road, Lanchester, Durham, England, DH7 0EXÂ
What comes with my saliva sampling kit?
The sample collection kit will contain:Â
- FunnelÂ
- Tube pre-filled with stabilization buffer + CapÂ
- InstructionsÂ
The instructions inside will tell you exactly how to collect your sample, please then return the sample to the return address for processing. Â
Consent forms
Whoever’s DNA is being extracted and placed inside the pendant MUST give consent and sign the consent form, this then must be returned in the same package as the saliva collection kit. Â
Do you store any of my DNA?
After we have processed your sample, we do not store any extra if there is any, it is immediately discarded. This means that if you would like another piece of jewellery you will need to order another saliva kit like the first time.Â
Anything we’ve missed?
If you have any more questions about our service, please get in touch by contacting sales@mydesigna.co.uk.Â