Frequently Asked Questions
What do you do?
“We take a simple cheek swab to analyse your unique genetic markers, then translate those markers into a beautiful necklace design using pearls and semi-precious stones. Each bead represents part of your DNA, so your jewellery is scientifically one-of-a-kind.
Please see our ‘How we do it’ page for more in depth info
Why Make DesigNA?
The heart of DesigNA was born from a simple but powerful idea: that the most meaningful gifts aren’t about trends or price tags—they’re about connection. We believe that a truly special gift carries thought, emotion, and individuality. That’s why every piece of DesigNA jewellery is crafted using something no one else has—your DNA.
As we grow older, finding the right gift becomes harder. By turning your genetic code into beautiful, wearable art, we offer a gift that’s not just unique—it’s unforgettable. Whether it’s for a loved one or yourself, DesigNA is a celebration of identity, love, and life’s most personal stories.
What does the Jewellery come with?
Your DesigNA jewellery will come with a jewellery box and inside will be a certificate of authenticity.
What is the jewellery made of?
We also use natural pearls and semi-precious stones from reliable suppliers ensuring the highest quality. Our jewellery findings are either gold filled 14ct or 925 silver.
What if a product I want is out of stock?
When one of our products is out of stock, we will aim to have it restocked within 14 days. To stay up to date with any restocking please sign up to our newsletter.
How do I return the sampling kit?
The sampling kit should be put inside the return envelope which has the correct address.
DesigNA is a brand owned by the company Double Strand Ltd which is based in the Northeast of England at Park House Station Road, Lanchester, Durham, England, DH7 0EX.
Refunds and returns
Once your jewellery has been made, we do not issue any refunds as the piece has been tailored to you. If you place an order and immediately wish to cancel, contact our team and we may be able to issue a refund. However, if we have already sent out the testing kit then we do not generally issue refunds, as our service to you has started. We may grant a partial refund (which is solely at the discretion of the management) if we have not yet started the laboratory work.
In circumstances like this a refund may take up to 7 days to be processed.
You cannot return your jewellery as it has been tailored to you.
How do you know my jewellery is truly unique to me?
Every piece of DesigNA jewellery is crafted directly from your own DNA profile, making it impossible to replicate. Your DNA sequence produces a pattern that is entirely yours — no two people share the same profile. Learn more about The Science behind DesigNA.
How long does the process take from order to delivery?
Once we receive your swab, the DNA analysis and design creation process typically takes 7-14 working days. You will receive email updates at each stage of your DesigNA journey. Please note that during busy periods this timeframe may be slightly extended.
Where do you deliver to?
Currently, DesigNA only delivers around the UK, but we do plan on delivering outside of the UK soon, to stay updated kindly sign up to our newsletter.
For help tracking your order please email [email protected] and provide your name and order number.
What does the sampling kit contain and what is the process?
The sample collection kit will contain:
- Swab(s)
- Consent form
- Information leaflet
- Return Envelope
- Receipt
The instructions will tell you exactly how to collect your sample, please then return the sample to the return address for processing.
Once receiving saliva sample (this will count as day 0) we aim to have your sample processed and piece made within 5 – 7 working days (working days Mon – Friday, 9 am –5 pm)
Please refer to our ‘Information’ page which can talk you through the process.
Please note:
Please ensure you have not had anything to eat or drink at least 1 hour before taking your sample.
Do you store any DNA?
After we have processed your sample, we do not store any DNA profiles, they are immediately discarded. This means that if you would like another piece of jewellery you will need to order another kit like the first time.
What is Parental Responsibility (PR)?
Parental Responsibility (PR) means that the person concerned has all of the rights, duties, powers, responsibilities and authority that a parent of a child has by law (as defined in the Children Act 1989).
The mother shall automatically have PR over a child.
The father will not be able to claim PR unless he acquires it by:
Marrying or entering into a civil partnership with the mother;
Having his name registered or re-registered on the birth certificate if his name is not already registered;
Entering into a parental responsibility agreement with the mother;
Obtaining a parental responsibility order from the court;
Having obtained a residence order prior to 22/4/2014;
Being named as the resident parent under a child arrangements order;
People other than parents may acquire PR by appointment as a guardian or by an order of the court.
In cases where the alleged father signs on behalf of the child, we always ask to see proof of Parental Responsibility e.g., the full birth certificate or a marriage certificate to the mother. This can be sent us to by email.
We will not process any samples without the appropriate consent and evidence of this where it is any person other than the child’s mother signing on behalf of the child.
Helpful information regarding who may have Parental Responsibility can be found here.
Whoever’s DNA is being extracted MUST give consent and sign the consent form, this then must be returned in the same package as the swab in the return envelope.
For more info on consent and for those aged under 16 please see our ‘Information’ page.
Is my DNA data safe and private?
Absolutely. We take the privacy and security of your DNA data extremely seriously. Your sample is processed in a secure, accredited laboratory and your data is never sold or shared with third parties. For full details on how we handle your data, please visit our Your DNA & Privacy page.
Any more questions?
If you have any more questions about our service, please get in touch by contacting [email protected]