Frequently Asked Questions
Here is an overview of some of our most commonly asked questions.
Discounts
If your order contains more than 1 of our products you can get a 15% discount using code ‘Genepool’ at checkout.
How do you do it?
“We take a simple cheek swab to analyse your unique genetic markers, then translate those markers into a beautiful necklace design using pearls and semi-precious stones. Each bead represents part of your DNA, so your jewellery is scientifically one-of-a-kind.
Please see our ‘How we do it’ page for more in depth info
Why was DesigNA created?
The heart of DesigNA was born from a simple but powerful idea: that the most meaningful gifts aren’t about trends or price tags—they’re about connection. We believe that a truly special gift carries thought, emotion, and individuality. That’s why every piece of DesigNA jewellery is crafted using something no one else has—your DNA.
As we grow older, finding the right gift becomes harder. By turning your genetic code into beautiful, wearable art, we offer a gift that’s not just unique—it’s unforgettable. Whether it’s for a loved one or yourself, DesigNA is a celebration of identity, love, and life’s most personal stories.
What does my DesigNA jewellery come with?
Your DesigNA jewellery will come with a jewellery box and inside will be a certificate of authenticity.
What is the jewellery made of?
We also use natural pearls and semi-precious stones from reliable suppliers ensuring the highest quality. Our jewellery findings are either gold filled 14ct or 925 silver.
Can I get my jewellery wet?
Yes, all our jewellery is waterproof. For further info on how to care for your jewellery kindly refer to our jewellery care page.
How long does it take to restock?
When one of our products is out of stock, we will aim to have it restocked within 14 days. To stay up to date with any restocking please sign up to our newsletter.
Where do I send the saliva sampling kit once i've collected the sample?
The sampling kit should be put inside the return envelope which has the correct address.
How should I store my jewellery?
Please refer to our jewellery care page. (link)
Where is DesigNA located?
DesigNA is a brand owned by the company Double Strand Ltd which is based in the Northeast of England at Park House Station Road, Lanchester, Durham, England, DH7 0EX.
Where does DesigNA deliver to?
Currently, DesigNA only delivers around the UK, but we do plan on delivering outside of the UK soon, to stay updated kindly sign up to our newsletter. .
How do I track my order?
For help tracking your order please email sales@mydeisgna.co.uk and provide your name and order number.
What comes with my sampling kit?
The sample collection kit will contain:
- Swab(s)
- Consent form / information leaflet
- Return Envelope
- Receipt
The instructions will tell you exactly how to collect your sample, please then return the sample to the return address for processing.
What is the estimated delivery/ turn around?
Once receiving saliva sample (this will count as day 0) we aim to have your sample processed and piece made within 5 – 7 working days (working days Mon – Friday, 9 am –5 pm)
How do I use the collection kit?
Please refer to our ‘Information’ page which can talk you through the process.
Please note:
Please ensure you have not had anything to eat or drink at least 1 hour before taking your sample.
Do you store any of my DNA?
After we have processed your sample, we do not store any DNA profiles, they are immediately discarded. This means that if you would like another piece of jewellery you will need to order another kit like the first time.
What is Parental Responsability (PR)
Parental Responsibility (PR) means that the person concerned has all of the rights, duties, powers, responsibilities and authority that a parent of a child has by law (as defined in the Children Act 1989).
The mother shall automatically have PR over a child.
The father will not be able to claim PR unless he acquires it by:
- Marrying or entering into a civil partnership with the mother;
- Having his name registered or re-registered on the birth certificate if his name is not already registered;
- Entering into a parental responsibility agreement with the mother;
- Obtaining a parental responsibility order from the court;
- Having obtained a residence order prior to 22/4/2014;
- Being named as the resident parent under a child arrangements order;
People other than parents may acquire PR by appointment as a guardian or by an order of the court.
In cases where the alleged father signs on behalf of the child, we always ask to see proof of Parental Responsibility e.g., the full birth certificate or a marriage certificate to the mother. This can be sent us to by email.
We will not process any samples without the appropriate consent and evidence of this where it is any person other than the child’s mother signing on behalf of the child.
Helpful information regarding who may have Parental Responsibility can be found here.
Consent forms
Whoever’s DNA is being extracted MUST give consent and sign the consent form, this then must be returned in the same package as the swab in the return envelope.
For more info on consent and for those aged under 16 please see our ‘Information’ page.
Refund and cancellation policy.
Once your jewellery has been made, we do not issue any refunds as the piece has been tailored to you. If you place an order and immediately wish to cancel, contact our team and we may be able to issue a refund. However, if we have already sent out the testing kit then we do not generally issue refunds, as our service to you has started. We may grant a partial refund (which is solely at the discretion of the management) if we have not yet started the laboratory work.
In circumstances like this a refund may take up to 7 days to be processed.
Can I return items?
No, you cannot return your jewellery as it has been tailored to you.
Anything we've missed?
If you have any more questions about our service, please get in touch by contacting sales@mydesigna.co.uk