Frequently Asked Questions
Where is DesigNA located?
DesigNA is a brand owned by the company Double Strand Ltd which is based in the Northeast of England at Park House Station Road, Lanchester, Durham, England, DH7 0EX.
Does DesigNA have any retail stores?
Currently, DesigNA does not have retail stores. To be notified if this changes kindly sign up for our newsletter.
Why was DesigNA created?
The heart of DesigNA was born from a simple but powerful idea: that the most meaningful gifts aren’t about trends or price tags—they’re about connection. We believe that a truly special gift carries thought, emotion, and individuality. That’s why every piece of DesigNA jewellery is crafted using something no one else has—your DNA.
As we grow older, finding the right gift becomes harder. We want to give something that says “I see you, I know you, and you matter.” DesigNA makes that possible. By turning your genetic code into beautiful, wearable art, we offer a gift that’s not just unique—it’s unforgettable. Whether it’s for a loved one or yourself, DesigNA is a celebration of identity, love, and life’s most personal stories.
What does my DesigNA jewellery come with?
Your DesigNA jewellery will come in a high-quality necklace box which will hold the jewellery. Also inside will be a certificate of authenticity.
Can I get my jewellery wet?
Yes, all our jewellery is waterproof. For further info on how to care for your jewellery kindly refer to our jewellery care page.
What is the jewellery made of?
We also use natural pearls and semi-precious stones from reliable suppliers ensuring the highest quality. We Gold filled 14ct and 925 silver for our jewellery findings.
How long does it take to restock?
When one of our products is out of stock, we will aim to have it restocked within 14 days. To stay up to date with any restocking please sign up to our newsletter.
How should I store my jewellery?
Please refer to our jewellery care page. (link)
Where does DesigNA deliver to?
Currently, DesigNA only delivers around the UK, but we do plan on delivering outside of the UK soon, to stay updated kindly sign up to our newsletter. .
How do I track my order?
For help tracking your order please email sales@mydeisgna.co.uk and provide your name and order number.
What is the estimated delivery/ turn around?
Once receiving your saliva sample (this will count as day 0) we aim to have your sample processed and piece made within 7 working days (working days Mon – Friday, 9 am –5 pm)
Refund and cancellation policy.
Once your jewellery has been made, we do not issue any refunds as the piece has been tailored especially to you. If you place an order and immediately wish to cancel, contact our team and we may be able to issue a refund. However, if we have already sent out the saliva testing kit then we do not generally issue refunds, as our service to you has started. We may grant a partial refund (which is solely at the discretion of the management) if we have not yet started the laboratory work.
In circumstances like this a refund may take up to 7 days to be processed.
Can I return items?
No, you cannot return your jewellery as it has been tailored to you.
How do I use the saliva collection kit?
On the back of the DesigNA sleeve you will see the steps needed on how to take the sample and send your return it back to us.
Please note:
Please ensure you have not had anything to eat or drink at least 1 hour before taking your sample.
Where do I send the saliva sampling kit once i've collected the sample?
The saliva sampling kit should be sent to the return address.
That address being:
Park House Station Road, Lanchester, Durham, England, DH7 0EX
What comes with my saliva sampling kit?
The sample collection kit will contain:
- Funnel
- Tube pre-filled with stabilisation buffer + Cap
- Instructions
The instructions will tell you exactly how to collect your sample, please then return the sample to the return address for processing.
Consent forms
Whoever’s DNA is being extracted and placed inside the pendant MUST give consent and sign the consent form, this then must be returned in the same package as the saliva collection kit.
Do you store any of my DNA?
After we have processed your sample, we do not store any DNA profiles, they are immediately discarded. This means that if you would like another piece of jewellery you will need to order another saliva kit like the first time.
Anything we've missed?
If you have any more questions about our service, please get in touch by contacting sales@mydesigna.co.uk