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A piece made from your own DNA is not an everyday purchase, so questions are welcome: how the swab works, how long it takes, sizing, or a commission you have in mind. Every message comes to us directly.
- Replies within one working day
- Answered by Oliver, the founder
- UK based, made in Britain
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Answered already
- Where is my order?Kit in 2 to 3 working days, your piece 2 to 3 weeks from the day the lab has your swab.
- How the swab worksThirty seconds at home, no needles, prepaid envelope back.
- Sizing and lengthsNecklace lengths, extenders and how to measure a wrist.
- Returns and cancellation14 day cooling off, ending once your sample reaches the laboratory.
- Everything elseThe full FAQ, from stones and metals to what is on the certificate.